C&G's 12 Points of Culture

1. Talent-

I am a talented person who has accumulated knowledge and wisdom from my educational, career and life experiences. I realize that this accumulation of knowledge and wisdom is a lifelong process. I consistently learn, grow and master so that I can help my fellow team members and clients learn, grow and master too. I impart practical knowledge rather than just theory.

2. Innovation-

I am an innovator. I am curious and am always looking for improved ways of doing things. As to my clients, I know that while compliance and support work is necessary, the benefit that the client receives from my innovative ideas is what is most important. I participate fully with my fellow team members in continually searching and working toward innovative ideas for the benefit of C&G and our clients.

3. Enthusiasm-

I am consistent in exuding a positive and energetic attitude in all of my actions with my clients and fellow team members. I view life as a journey to be enjoyed and appreciated and I create an atmosphere of fun and happiness so all around me enjoy it as well.

4. Teamwork-

I am a team player and a team leader. I do whatever it takes to stay together and achieve team goals. I am flexible in my work and able to change if what I’m doing is not working. I ask for help when I need it and I am compassionate to others who ask me.

5. Relationships-

I value the relationships with the clients of C&G and continually strive to earn their trust. The better my relationship is with the client, the more the client will confide with me as to their challenges and opportunities. I will then be in a better position to offer C&G’s or a strategic partner’s services that will truly benefit the client. This is what client satisfaction is all about.

6. Success-

I totally focus my thoughts, energy and attention on the successful outcome of whatever I am doing. I am willing to win and allow others to win: Win/Win. At all times, I display my inner pride, prosperity, competence and personal confidence. I am a successful person.

7. Communication-

I speak positively of my fellow team members, my clients and C&G in both public and private. I speak with good purpose using empowering and positive conversation. I never use or listen to sarcasm or gossip. I acknowledge what is being said as true for the speaker at that moment and I take responsibility for responses to my communication. I greet and farewell people using their name. I always apologize for any upsets first and then look for a solution. I only discuss concerns in private with the person involved.

8. Systems-

I always look to the system for a solution. If a challenge arises, I use a system correction before I look for a people correction. I follow the system exactly until a new system is introduced. I suggest system improvements at my first opportunity. When making system changes, I always consider the leverage that can be derived through the use of technology.

9. Integrity-

What I promise is what I deliver. I only ever make agreements with myself and others that I am willing and intend to keep. I communicate potential broken agreements at the first opportunity and I clear up all broken agreements immediately.

10. Ownership-

I am truly responsible for my actions and outcomes and own everything that takes place in my work and in my life. I am accountable for my results and I know that for things to change, first I must change.

11. Excellence-

Good enough isn’t. I always deliver services of exceptional quality that add value to all involved for the long term. I look for ways to do more with less and stay on the path of constant and never ending improvement and innovation.

12. Balance-

I have a balanced approach to life, remembering that my spiritual, social, physical and family aspects are just as important as my financial and intellectual. I complete my work and important tasks first, so I can have quality time for myself and with my family.